|
Delivery instructions
If you would like to leave any delivery instruction to the courier, you will be able to do so by entering any instructions you may have in the Comments box during checkout.
Missed Deliveries
We will inform you of your delivery date after your item(s) are collected by the courier and provide you with tracking information. If delivery is attempted by the courier while no one is present at the property, the courier will leave a card through the door with a telephone number for the purpose of rearranging delivery. You will be able to call that number and rearrange delivery to an alternative convenient date.
UK Remote Locations Deliveries
Delivery rate for UK remote locations is £20. If you are not sure whether you address is classified as being in a remote location, please email us at delivery@therugswarehouse.co.uk for confirmation. As a rough guide, the following postcodes are classified as remote locations: HS1-9, All IV Postcodes, KA27-28, KW1-17, PA20-77, and PH17-50.
European Deliveries
We are able to deliver to some European destinations including Austria, Belgium, Czech Republic, Denmark, France, Finland, Germany, Ireland, Netherlands, Norway, Portugal, Spain, Sweden & Switzerland. Please email us your exact location and the rug(s) you wish to purchase including the required size to delivery@therugswarehouse.co.uk for an accurate delivery quote.
Our obligations
-
We will deliver your item(s) to you in the condition stated by us on this website i.e. new unless otherwise stated.
-
We will dispatch your item(s) to you in a timely fashion.
-
Please be aware that we cannot be held responsible for any errors caused by the courier. Even though we do use a reliable courier service, some delivery issues may occur that are outside our control.
-
In case of delivery failure and the failure of the courier to provide an adequate explanation to you, we will intervene on your behalf and rearrange delivery.
Your obligations
-
Once you receive the item(s), it is your responsibility to check the condition of the package and packaging. If the item looks damaged or dirty from the outside, please do not accept it as we are unable to pursue claims against the courier if the item(s) is/are signed for. If you did not or could not inspect your item(s) when delivered, please make sure you sign for the item(s) and write a note next to your signature as not inspected.
-
If you need to make any changes to your delivery details, you will need to inform us on
delivery@therugswarehouse.co.uk putting your order number as the subject of the email. An extra charge maybe applicable in case the package(s) has already been collected by the courier.
-
On the day of delivery, it will be your responsibility to track the item if you wish either via the couriers website or by phone.
-
In case of delivery failure and the failure of the courier to provide an adequate explanation, you must inform us immediately on delivery@therugswarehouse.co.uk stating your order number as the subject of the email.
Note: You will not be able to change the delivery details with the courier without prior written consent from us. If you would like to change the delivery address for example, you will need to write to us ondelivery@therugswarehouse.co.uk stating your order number as the subject of the email and requesting the delivery to be redirected to a different address. We will then get in contact with the courier and redirect your package, but please note that there will be an extra fee payable by you for this service, which will be the fee chargeable by the courier.
|
