Privacy Policy

This Privacy Policy sets out how collects, uses and protects any information that you give us when using our website.

We believe less is more and are committed to ensuring that we only request the absolute minimum amount of information we need to process your purchase (and inform you of any updates, delays or issues specifically relating to your order). Furthermore, we aim to ensure that the information you do provide to us is protected. When providing information for your rug(s) purchase(s), please be assured that it is only used in accordance with our Privacy Policy. Our website is secured by Thawte, a worldwide leader in providing stringent security measures for online retailers. reserves the right to update and amend our applicable policies (incl. this Privacy Policy) from time to time. We aim to ensure that our customers are satisfied with the handling of their information. Please take a moment to review this page when shopping on our site to understand the currently applicable Privacy Policy.

What information we collect (and why)

Whilst face to face shopping can be done almost anonymously, online shopping requires a certain amount of information about you (the customer) to be provided to us (the online retailer) before we are able to process your order. When you create an account with us and/or during our “checkout” process you are required to complete various text boxes to finalise your order.  We collect the following information as a result:

  • Your name (we need to know who our customer is and what to address you as)
  • You contact information incl. email address, landline and/or mobile number (we need your email address to send you order confirmation(s), invoice(s), updates and write to you if any issues or queries arise; your telephone number(s) may be used to contact you in relation to your order/its delivery)
  • Your billing address (we need this as part of the payment process (if paying by card) to verify the authenticity of your order with your card issuer)
  • Your shipping/delivery address (we need to know where you would like your rug(s) delivered)
  • Your credit/debit card details if you are paying for your order using a card (we need this to obtain your payment from your card of choice; please note that we use PayPal to process this information and our staff do not have access at any time to your full card details which are encrypted upon entry)

(When you use our helpdesk message/enquiry function to contact us (see Contact Us page for details), you provide us with your name and email address. That information is used only to respond to your query).

What we do with the information we collect

We require this information to process and deliver your order and to keep a record of the same for our record keeping and accounting purposes. In particular:

  • We pass your delivery details (i.e. name, delivery address, telephone number and email address) to our courier as part of order delivery or collection process;
  • On occasion, we pass your delivery details (i.e. name, delivery address, telephone number) to our suppliers’ warehouses if the courier is collecting the rug(s) from there as part of delivery process;
  • Our professional advisers (e.g. accountant) have access to your order details as part of business and accounting processes;
  • As to credit/debit card information, please note that all our payments are processed by PayPal (see our Payment Options page for details) and our staff do not have access to your full card details.

What we will not do with the information we collect

  • We will not send you any promotional emails or messages or post. Information as to our new products, special offers, discount codes, competition and giveaways can be found on our Facebook, Twitter and Pinterest feeds. Please follow us on Twitter, Pinterest and/or “like” our page on Facebook to see our news and updates on your Twitter/Facebook/Pinterest feeds.
  • We will not sell your information to anyone or permit anyone else to access it (except under our supervision for our internal business operations, accounting or record keeping purposes and to our courier/suppliers’ warehouse for your order(s) delivery/collection (see above)). We only provide your delivery information to our courier/suppliers’ warehouse so that they can deliver it in accordance with your instructions and contact you (if there is an issue or a query in relation to your delivery).   


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customers’ needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

LIST OF COOKIES (Lifespan of cookies listed is 60 minutes)

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.


Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this Privacy Policy. You should exercise caution and look at the privacy policy applicable to the website in question.

Controlling your personal information

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee may be payable. If you would like a copy of the information held on you please write to [email protected]

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.