We hope you and your families are safe and well, and thank you for wanting to support our small
independent business in this challenging time. We are open and continue to serve your rug needs
to the best of our ability. Here is a quick update on how COVID-19 related measures are
affecting the service we provide:
Our Customer Service Team can be reached on 0203 735 5044 or 0845 643 6652 (Monday – Friday,
10am – 5pm) or through sending us a message via our helpdesk function.
We are predominantly an online business and we www.therugswarehouse.co.uk(and our
sister website www.therugtailor.com) are open and taking
online and phone orders. The office team is kept to an absolute minimum and some of the team
are working from home to keep interruptions and delays to a minimum.
Some orders are inevitably affected by dispatch and courier delays due to recent lock down
measures. However these potential delays have already been incorporated into the
estimated delivery information of each product. We are doing our best to keep you
updated and get your orders to you as soon as possible.
Our London showroom is temporarily closed to visitors until further notice.
Our samples lending service is temporarily suspended until further notice. If you currently
have a sample from us, please hold on to it and we will request it back once this service
re-opens. If you want to borrow some, please send in your request and we will process it
once this service re-opens.
We thank you for your patience, loyalty and custom at this difficult time.