Contact Us

Have a look at our FAQs and our dedicated pages for delivery & returns. Still have a question? You can contact us by using the form below. Alternatively, you can speak to our customer support team using the following details.

Customer Service Contact

0203 735 5044
0845 643 6652
Contact Form

Customer Service Hours

Monday – Friday : 10:00 – 17:00
Saturday – Sunday : closed
Monday: closed


Unit G13, The Light Box 111 Power Road, London W4 5PY
See map below

Showroom Contact

0203 176 7115 Contact Form

Showroom* Hours

Monday – Friday : 10:00 – 17:00
Saturday : 10:00 – 16:00
Monday: closed

Transport & Parking

Parking: Pay & Display
Tube: Gunnersbury (District Line)
Overground: Kew Bridge

Send a message

*Our London showroom has a changing selection of around 500 rugs and over 1000 samples. Unfortunately, we cannot display our full 5000+ online collection due to space constraints. To avoid disappointment, should you wish to view a specific rug, get in touch before you stop by to check if there is a display piece or sample for it currently in the showroom.