Whilst convenient, online shopping can be tricky. It is only natural to have a few questions when trying to find that perfect rug or runner for your home or office. Have a look at our frequently asked questions page (FAQ) and our dedicated pages for delivery information, returns & refunds, and payment issues. Still have an unanswered query? No problem. You can contact us by using the link to our “helpdesk” communication function below for a quick response. (Queries received outside opening hours will be responded to as soon as possible the next working day) . Alternatively, you can speak to our dedicated customer support team by calling our customer support number below (see our opening times below).
Customer Service Helpdesk
Please click on the link below and complete the short enquiry form to send us a message via our helpdesk communication tool. When you complete and send the form, you will be allocated a helpdesk ticket number. Any response will go to your nominated email address.
Customer Service Telephone
We are happy to answer your questions and take your orders over the phone if you do not wish to provide your details online. Our customer support team is available Monday to Friday (10am – 4pm, excluding bank holidays).
0203 735 5044 or 0845 643 6652
Our London showroom has a changing selection of around 500 rugs and over 1000 samples. Unfortunately, we cannot display our full 5000+ online collection due to space constraints. To avoid disappointment, should you wish to view a specific rug, get in touch before you stop by to check if there is a display piece or sample for it currently in the showroom.
Unit G13 The Light Box
111 Power Road, Chiswick
London W4 5PY
Tel: 0203 176 7115
Monday - Friday: 10am - 5pm
Saturday: 10am - 4pm
Please use Pay & Display all along Power Road or Free parking at B&Q across the road. There is no allocated customer parking. Parking is free on Power Road on Saturdays.Tube & Overground
Closest tube/overground station is Gunnersbury on the District line. Closest train station is Kew Bridge.
We welcome trade orders and have a number of longstanding interior designer, interior stylists, decorators etc. clients. To set up an account and find out about our trade exclusive offers, please use the helpdesk function and write “Trade Enquiry” at the top of the comments section.