Contact Us

Contact Us

Whilst convenient, online shopping can be tricky. After all, we are not physically in front of you to show you our products, answer your questions and provide support. It is natural to have a few questions when trying to find that perfect rug or runner for your home or office. This is why we aim to provide answers to the questions that may arise in our frequently asked questions page (FAQ) and our dedicated pages for delivery information, returns & refunds, and payment issues. Should you still have questions or queries, you can contact us by using the link to our “helpdesk” communication function at the bottom of this page for a quick response. In most cases if you send your query during business hours (on a working day), you should receive a response within the hour. Alternatively, you can speak to our dedicated customer support team by calling our customer support number below (see our opening times below). Queries received outside opening hours will be responded to as soon as possible the next working day.

Please click on the link below and complete the short enquiry form to send us a message via our helpdesk communication tool. When you complete and send the form, you will be allocated a helpdesk ticket number. Any response will go to your nominated email address.

We are happy to answer your questions and take your orders over the phone if you do not wish to provide your details online. Our customer support team is available Monday to Friday (10am – 4pm). 

0203 735 5044 or 0845 643 6652 (Monday-Friday 10:00-16:00)

Want to write to us? No problem. Please address any correspondence to:
The Rugs Warehouse Ltd.
Studio G5, Q West
1100 Great West Road
Greater London TW8 0GP

Trade enquiries
We welcome trade orders and have a number of longstanding interior designer, interior stylists, decorators etc. clients. To set up an account and find out about our trade exclusive offers, please use the helpdesk function and write “Trade Enquiry” at the top of the comments section.


Click here to send a message or make an enquiry