Contact Us

Contact Us

Whilst convenient, online shopping can be tricky. It is only natural to have a few questions when trying to find that perfect rug or runner for your home or office. Have a look at our frequently asked questions page (FAQ) and our dedicated pages for delivery information, returns & refunds, and payment issues. Still have an unanswered query? No problem. You can contact us by using the link to our “helpdesk” communication function below for a quick response. (Queries received outside opening hours will be responded to as soon as possible the next working day) . Alternatively, you can speak to our dedicated customer support team by calling our customer support number below (see our opening times below).

Customer Service Helpdesk

Please click on the link below and complete the short enquiry form to send us a message via our helpdesk communication tool. When you complete and send the form, you will be allocated a helpdesk ticket number. Any response will go to your nominated email address.

Click here to send a message or make an enquiry

Customer Service Telephone

We are happy to answer your questions and take your orders over the phone if you do not wish to provide your details online. Our customer support team is available Monday to Friday (10am – 4pm). 

0203 735 5044 or 0845 643 6652 


Unit G13 The Light Box
111 Power Road, Chiswick
London W4 5PY
Tel: 0203 176 7115

Opening Hours

Monday - Friday 10:00 - 17:00
Saturday 10:00 - 16:00 


Pay & display all along Power Road or Free parking at B&Q across the road. Parking is free on Power Road on Saturdays.

Tube & Overground

Closest tube/overground station is Gunnersbury on the District line.

Trade enquiries

We welcome trade orders and have a number of longstanding interior designer, interior stylists, decorators etc. clients. To set up an account and find out about our trade exclusive offers, please use the helpdesk function and write “Trade Enquiry” at the top of the comments section.