What information we collect (and why)
Whilst face to face shopping can be done almost anonymously, online shopping requires a certain amount of information about you (the customer) to be provided to us (the online retailer) before we are able to process your order. When you create an account with us and/or during our “checkout” process you are required to complete various text boxes to finalise your order. We collect the following information as a result:
(When you use our helpdesk message/enquiry function to contact us (see Contact Us page for details), you provide us with your name and email address. That information is used only to respond to your query).
(When you use our “notify me” function on an out of stock product on our website, you provide us with your email address. Your email is added to a waiting list and is used only to respond to your request to either notify you of stock availability of your chosen item or to notify you that this item has been discontinued. Your email is then removed from this waiting list. Should you wish to remove your email from the waiting list before you receive any notification from us, email us at email@example.com from the email address you have provided and we will do so.)
(When you use our subscribe to newsletter function (either by opting to within your account or via entering your email address in the pop up box), you provide us with your email address. Your email is added to a newsletter subscribers list and will be sent our occasional newsletter (if any). Should you wish to remove your email from the newsletter subscribers list, email us at firstname.lastname@example.org from the email address you have provided and we will do so.)
What is the lawful basis for us processing this information?
In most cases information is collected and processed on the basis of contract i.e. we require this information in order to, for example, respond to your pre-order queries, process your order and dispatch your rug(s) to you and respond to any post purchase queries or issues. We also store certain information on the legal obligation basis (e.g. we are legally required to keep records for tax purposes). In very few instances, we process your information on the basis of consent (for example, when you request to be added to a waiting list for a specific item and ask to be notified when that item is back in stock).
What we do with the information we collect
We require this information to process and deliver your order and to keep a record of the same for our record keeping and accounting purposes. In particular:
What we will not do with the information we collect
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable contractual, physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customers’ needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
LIST OF COOKIES (Lifespan of cookies listed is 60 minutes)
|COOKIE name||COOKIE Description|
|CART||The association with your shopping cart.|
|CATEGORY_INFO||Stores the category info on the page, that allows to display pages more quickly.|
|COMPARE||The items that you have in the Compare Products list.|
|CURRENCY||Your preferred currency|
|CUSTOMER||An encrypted version of your customer id with the store.|
|CUSTOMER_AUTH||An indicator if you are currently logged into the store.|
|CUSTOMER_INFO||An encrypted version of the customer group you belong to.|
|CUSTOMER_SEGMENT_IDS||Stores the Customer Segment ID|
|EXTERNAL_NO_CACHE||A flag, which indicates whether caching is disabled or not.|
|FRONTEND||You sesssion ID on the server.|
|GUEST-VIEW||Allows guests to edit their orders.|
|LAST_CATEGORY||The last category you visited.|
|LAST_PRODUCT||The most recent product you have viewed.|
|NEWMESSAGE||Indicates whether a new message has been received.|
|NO_CACHE||Indicates whether it is allowed to use cache.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history if you have asked the site.|
|POLL||The ID of any polls you have recently voted in.|
|POLLN||Information on what polls you have voted on.|
|RECENTLYCOMPARED||The items that you have recently compared.|
|STF||Information on products you have emailed to friends.|
|STORE||The store view or language you have selected.|
|VIEWED_PRODUCT_IDS||The products that you have recently viewed.|
|WISHLIST||An encrypted list of products added to your Wishlist.|
|WISHLIST_CNT||The number of items in your Wishlist.|
Links to other websites
Controlling your personal information
The GDPR provides a number of rights, including the right to access, rectification, erasure, restrict processing, data portability and the right to object. Some of these rights can be exercised with regards to the information we collect from you. What can you do to exercise these rights (if applicable)? You can request details of your personal information and tell us what you would like to do by contacting us on email@example.com. We will promptly look into your request and respond in accordance with the GDPR guidelines.